Our policy
We want you to love your candles. Because they are delicate, handcrafted pieces, we don't offer refunds or exchanges for change of mind, so please choose carefully.
Faulty, damaged or not as described
Your rights under the Australian Consumer Law always apply. If an item arrives faulty, damaged in transit, or not as described, you are entitled to a replacement or a refund.
Please contact us as soon as possible after delivery with your order number and a few photos of the item and its packaging. We'll arrange a replacement or refund, and cover any return postage needed.
What isn't a fault
- Bloom: a pale, powdery film on the surface. It is a natural sign of pure beeswax and wipes away with a soft cloth.
- Colour variation: natural beeswax varies in shade from batch to batch.
- Small surface marks from hand-finishing.
- Damage caused after delivery, such as melting in a hot car or on a sunny windowsill.
Get in touch
Reach us any time through our contact page.